I'm sure trying to keep up with over-flow clientele while Heather is on maternity leave sucketh mightily. But I feel I need to give you a few pointers that might help you sustain your chosen career path.
I was pleased that you made eye contact and offered a firm handshake when you introduced yourself; I was NOT pleased that I did, in fact, recognize you. Because eighteen months ago you were shampooing my hair! Because you've only been a stylist for a year! Holy crap, maybe I should have said something right then and there. But I didn't, so let's move on.
The failure to offer me a glass of wine was a grave error. I'll over look it only because, as a rookie, perhaps you're not yet able to distinguish which clients have absolutely no problem drinking alone at 4:15 on a Wednesday afternoon. Here's a little hint. THEY LOOK A LOT LIKE ME!
The real problem is that you failed to offer me a beverage of any kind. Not even WATER. It's JULY. I was swathed in a SMOCK and a CAPE! In a room filled with small appliances that produce HEAT! I realize this was a hair appointment and not a Mensa meeting but for the love of .....
Please refrain from asking if I'd like to start with deep conditioning for my "dry ends". My "dry ends" are why I come in here every six weeks. Why would I deep condition something that will soon be snipped and strewn on the floor of the salon?
Also? I have no desire to establish a relationship with you. God willing Heather will be back in September and you will be a distant memory. I'm happy to make idle chit chat while you snip my "dry ends". However, I do not want to bond with you over the roar of thew blow dryer. Period.
The upside is that you did a decent job. And for HALF of what I usually get charged. *Note: ask Heather, WTF!* So I'll refrain from bad mouthing you all over town and simply ask that you take what I've said here today under advisement.
P.S. BTW? My hair is not fucking LIMP; it's FINE. kthnxbai.